The interactive voice in Internet
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Vox
Portal
It is a product that enables the design, creation and employment of telephone voice portals
quickly and cheaply. VoxPortal is presented as a fast and inexpensive alternative for creating voice portals, placed on an appliance Hardware/Software and with the ability to automatically generate the VoiceXML code (VXML).
quickly and cheaply. VoxPortal is presented as a fast and inexpensive alternative for creating voice portals, placed on an appliance Hardware/Software and with the ability to automatically generate the VoiceXML code (VXML).
Here is a summary of the strengths of telephone voice portals generated by VoxPortal:
- Automatic creation of telephone voice portals that…
- implement informational and transactional services available on the web.
- automate Call Center operations.
- The voice portal is customized with XML and JavaScript, which facilitates its maintenance.
- It adopts the industry standards and incorporates cutting-edge voice technology, developed by Loquendo.
- The time and cost of development and deployment are minimal because:
- The voice portal is dynamically created by the automatic generation of VXML code.
- It is installed on a hardware/software high performance appliance, which supports VoIP.
VoxPortal and its differential fact
VoxPortal is a product whose goal is the generation of telephone voice portals quickly and economically. In other words, VoxPortal is introduced to the market as the alternative that combines high performance, fast deployment and very competitive cost for setting up telephone voice portals.
Voice portals supported by VoxPortal are considered revolutionary portals, working seamlessly with the organizations´ information systems, and having the ability to feed itself based on dynamic web content, allowing organizations to provide, by phone, the same services being offered to customers via the Internet.
VoxPortal's differential fact and the voice portals generated with this tool can be summarized in the following seven points.
What is this?
1. Automatic VXML Code generation
One of the main features of VoxPortal platform is the ability to generate VXML code dynamically and automatically. This avoids the inherent problems in VXML language (see the VoiceXML standard and its problems), facilitating the development tasks of a voice portal, and substantially reducing the time needed for creation.
One of the main features of VoxPortal platform is the ability to generate VXML code dynamically and automatically. This avoids the inherent problems in VXML language (see the VoiceXML standard and its problems), facilitating the development tasks of a voice portal, and substantially reducing the time needed for creation.
2. Assembled as a Hardware/Software appliance appliance
VoxPortal is marketed and distributed assembled in an appliance that is a proven completely safe hardware/software platform, which ensures high performance, as well as its link within any scenario (communications analog, digital or VoIP) and which in turn can access the product at very low costs, thanks to the use of Open Source applications such as Asterisk. Specifically, this Appliance consisting of two servers includes:
Server Avanvox
Server VoxNauta/VoxPortal:
VoxPortal is marketed and distributed assembled in an appliance that is a proven completely safe hardware/software platform, which ensures high performance, as well as its link within any scenario (communications analog, digital or VoIP) and which in turn can access the product at very low costs, thanks to the use of Open Source applications such as Asterisk. Specifically, this Appliance consisting of two servers includes:
Server Avanvox
- Hardware from the server itself.
- Phone cards with echo cancellation hardware, in case the communication interface is analogical or digital. On the other hand, in case of direct communication via VoIP these phone cards are not necessary.
- PBX (Private Branch Exchange) Asterisk, to link to the VoxNauta/VoxPortal server using VoIP.
- In addition, Avanvox has all the same features as large PBX, such as detours, jump groups, captions, conference calls, transfers, voicemail, call recording, management of incoming calls depending on the time slot in which it is produced, among others.
Server VoxNauta/VoxPortal:
- Hardware from the server itself.
- VoxNauta Platform, including TTS and Loquendo ASR .
- VoxPortal Platform, preconfigured for the automatic generation of voice portal.
| In the case of a client that already has a VoIP link with your PBX, it would be possible to implement the VoxNauta/VoxPortal server into the client's in-house server infrastructure. |
3. Quick installation and low cost
The quick employment and low cost of acquiring a voice portal technology supported by VoxPortal is justified by:
The quick employment and low cost of acquiring a voice portal technology supported by VoxPortal is justified by:
- Rapid development of the voice portal, the VXML code is automatically generated; r educed development times imply lower costs.
- Implementation of the platform as a VoxPortal Hardware/Software appliance that guarantees high performance and its interconnection in any setting (analogical communications, digital or VoIP). This allows minimum installation time and, consequently, low establishment costs.
4.
Ability to feed the content of the Web
VoxPortal allows automatic conversion of websites into telephone voice portals by having the capacity to generate the voice portal based on Web content.
This means that with VoxPortal it is possible to offer any information or transaction service available on the web in a totally automatic way by telephone channel. This enables empowerment strategies for websites, by opening a new access channel (the phone) to its services.
VoxPortal allows automatic conversion of websites into telephone voice portals by having the capacity to generate the voice portal based on Web content.
This means that with VoxPortal it is possible to offer any information or transaction service available on the web in a totally automatic way by telephone channel. This enables empowerment strategies for websites, by opening a new access channel (the phone) to its services.
5. Use of standards and advanced technologies
VoxPortal uses open industry standards such as XML, JavaScript or VXML. In addition, it integrates advanced voice technologies developed by Loquendo and wided accepted Open Source applications such as Asterisk.
The interactive voice portals generated by VoxPortal are ensured through the use of the latest technological features, including:
VoxPortal uses open industry standards such as XML, JavaScript or VXML. In addition, it integrates advanced voice technologies developed by Loquendo and wided accepted Open Source applications such as Asterisk.
The interactive voice portals generated by VoxPortal are ensured through the use of the latest technological features, including:
- Voice synthesis technology (TTS) produced from human voices (male and female) and based on the connection of phonemes and diphonemes, including emotional effects and predefined phrases, all available in over 20 languages.
- Ability to combine TTS with pre-recordings, music on hold, and so on.
- Speaker-independent (no training required) voice recognition technology (ASR), available in over 20 languages.
- Capacity to interact with the system through the phone keypad (DTMF).
- Capability to interrupt the system at any time (barge-in).
- Voice recognition technology (ASR) using Word Spotting techniques to let users express themselves in natural language (not commands), available in over 20 languages too.
- Prepared for implementation of an artificial intelligence engine designed to withstand meaningful dialogues. The engine has semantic aptitude, memory of dialogues held and self-learning of frequent questions (Natural Language Technology, VoxAssistant).
- Speaker Verification technology for the confirmation of the users' identity by analyzing their vocal print.
6.
Easy maintenance
VoxPortal feeds on published content from external entities such as databases or websites in real time. This means that the updating of information in these external entities is automatically done by the voice portal, which allows us to assert that the maintenance of the portal is reduced almost to zero.
VoxPortal feeds on published content from external entities such as databases or websites in real time. This means that the updating of information in these external entities is automatically done by the voice portal, which allows us to assert that the maintenance of the portal is reduced almost to zero.
7.
Customer Autonomy
The voice portals generated by VoxPortal are easily modified, basing its configuration on widely known technologies such as XML and JavaScript. This guarantees the autonomy of the client given that any webmaster has the skills to modify the voice portal. In other words, it is not necessary to contract VXML profile experts, because the customization of VoxPortal could be done with known technologies, generally accepted by the computer industry.
The voice portals generated by VoxPortal are easily modified, basing its configuration on widely known technologies such as XML and JavaScript. This guarantees the autonomy of the client given that any webmaster has the skills to modify the voice portal. In other words, it is not necessary to contract VXML profile experts, because the customization of VoxPortal could be done with known technologies, generally accepted by the computer industry.
VoxPortal and their scopes
VoxPortal has the ability to generate any type of voice portal, which makes this product in a technology concept, applicable to any industry where customer service is the differential mark, providing accessibility, immediacy of the transaction and mobility . Below are two strategies that can be defined around a voice portal:
Internet
Empowering the Internet channel, or what is the same, the corporate Web portal of your organization can be achieved by opening a new access way, the phone channel, through a cutting-edge voice portal, dynamically created from the Web content.
VoxPortal has the ability to convert a Web page into a voice portal accessible by phone, thus providing a level of total interaction between the website and users who browse the contents of the website with a simple phone call.
Call Center
Human agent-based call centers involve large costs. This is motivating organizations to progressively incorporate technological solutions that allow reduction of call workload, specifically of their most basic consultations. In this context, VoxPortal is presented as a solution:
VoxPortal has the ability to generate any type of voice portal, which makes this product in a technology concept, applicable to any industry where customer service is the differential mark, providing accessibility, immediacy of the transaction and mobility . Below are two strategies that can be defined around a voice portal:
- Empowering the Internet channel, by creating a voice portal based on the web portal.
- Reducing costs in a call center through automation of certain operations.
Internet
Empowering the Internet channel, or what is the same, the corporate Web portal of your organization can be achieved by opening a new access way, the phone channel, through a cutting-edge voice portal, dynamically created from the Web content.
VoxPortal has the ability to convert a Web page into a voice portal accessible by phone, thus providing a level of total interaction between the website and users who browse the contents of the website with a simple phone call.
- It allows the opening of a new access method to an information or transactional service that is currently being offered anywhere.
- It leverages the investment and capitalization on its website, because VoxPortal feeds on the site to generate the voice portal in real time.
- It increases the accessibility and the user target, given anyone with access to a telephone can access the same information. It breaks the barrier of single access through a computer connected to the Internet.
- It also provides mobility for users of its portal, because they can access their information anytime, anywhere with just a phone call.
Call Center
Human agent-based call centers involve large costs. This is motivating organizations to progressively incorporate technological solutions that allow reduction of call workload, specifically of their most basic consultations. In this context, VoxPortal is presented as a solution:
- With VoxPortal reduction of agents´ work is possible by automating certain operational and transactional information, which involve high consumption of resources. The automation of certain processes reduces workload of operators, who consequently may be exploited for higher added value inquiries where human attention is essential.
- Enables automation of processes in the Call Center . Automating a small number of transactions that receive a significant number of calls produces significant cost savings.
Sector-based solutions
In the Sector-based solutions section we propose some examples of voice portals, which are accompanied by audio demonstrations for different sectors, such as digital media, ticketing, or distribution.
In the Sector-based solutions
section we propose some examples of voice portals, which are accompanied by audio demonstrations for different sectors, such as digital media, ticketing, or distribution.